Shipping policy

1. General Information

This Shipping Policy explains how LedCoi processes, handles, and delivers orders placed through our online store.

By placing an order, you agree to the terms outlined below.

We aim to provide reliable and timely shipping services.

2. Store Information

LedCoi

Address: 401 N Walnut St, Rochester, IL 62563, United States
Phone: +1 505-711-2958
Email: support@ledcoi.com

3. Processing Time

  • Orders are processed within 1–3 business days
  • Processing does not include weekends or holidays
  • Delays may occur during peak periods

After processing, you will receive a confirmation email with tracking details.

4. Shipping Time

Estimated delivery times:

  • United States: 5–12 business days
  • International: 7–20 business days

These are estimates and may vary depending on the carrier and destination.

5. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Destination
  • Package size and weight
  • Shipping method selected

Free shipping promotions may be available during special offers.

6. Order Tracking

Once your order is shipped, you will receive a tracking number via email.

Tracking updates may take 24–48 hours to appear.

7. Delays

Delays may occur due to:

  • Weather conditions
  • Customs clearance
  • Carrier issues
  • High order volume

We are not responsible for delays caused by third-party shipping carriers.

8. Incorrect Address

Customers are responsible for providing accurate shipping details.

We are not responsible for:

  • Orders delivered to incorrect addresses
  • Lost packages due to incorrect information

Please contact us immediately if you need to make corrections.

9. Lost or Missing Packages

If your package is missing:

  • Check tracking information
  • Contact the carrier
  • Contact our support team

We will assist you in resolving the issue.

10. Shipping Restrictions

Some products or destinations may be restricted due to:

  • Carrier limitations
  • Customs regulations
  • Legal restrictions

11. Contact Us

For any shipping-related inquiries:

LedCoi

📍 401 N Walnut St, Rochester, IL 62563, United States
📞 +1 505-711-2958
📧 support@ledcoi.com